TERMS AND CONDITIONS OF SALE

The following terms and conditions apply to all transactions on Hairtec. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions, This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference.

General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery worldwide. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods
Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of hairtec.com is that all information on the website should be as accurate and up to date as possible.

Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods
We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.

You will be notified if delays are anticipated, if we cannot deliver your order within our recognised delivery time we will inform you and offer you the right to cancel the order.

Delivery in the UK: There is a standard charge of £2.00 postage and packing + 50p per item regardless of weight, value and quantity.

Delivery in the Europe: There is a standard charge of £8.50 postage and packing + 50p per item regardless of weight, value and quantity.

Delivery Worldwide: There is a standard charge of £12.50 postage and packing + 50p per item regardless of weight, value and quantity. These deliveries are sent recorded.

Please contact us to discuss delivery charges and times so we can keep the cost for you as low as possible.

Delivery Times
Delivery of products (stock items) will normally be made within 2-4 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse.This does not affect any statutory rights that you may have.

Order Cancellation
Orders can be cancelled up to 7 working days following placement of order, please inform us by email at cancellations@hairtec.com stating 'Order Cancellation' as the subject and including all order details within the correspondence. Cancelled orders will be refunded in full, this does not include any shipping costs incurred by the sender.

Faulty Goods
Products that are deemed faulty can be returned for replacement, Hairtec operate a 'Non-Refund' policy, this does not affect any statutory rights that you may have, faulty goods can be returned up to 7 working days following receipt of order, please inform us by email at returns@hairtec.com stating 'Order Cancellation' as the subject and including all order details within the correspondence. Cancelled orders will be refunded in full, this does not include any shipping costs incurred by the sender.

Unwanted Goods
Products that are deemed unwanted can be returned within 7 days of receipt.

This does not affect any statutory rights that you may have

Security and Privacy

Please read our privacy policy

Customer Service -Comments/Complaints

Customer Service -Comments/Complaints

If you have any queries with regard to your order, please call us on 01403 753853 (International +44 (0) 1403 753853) between the hours of 10am & 5pm Mon-Fri GMT.

(All calls are charged at standard national rate)

Should you have any cause for complaint or wish to pass on your comments you can e-mail us at info@hairtec.com or write to Robert Borgs at:-

Hairtec
Unit 5
The Little Barn
Alfold Business Centre
Loxwood Road
Alfold
Surrey
GU6 8HP

You could always telephone us on +44 (0) 1403 753853

We will endeavour to reply to your complaint within one working day and inform you of what action will be taken.


Telephone: +44 (0) 1403 753853
Fax: +44 (0) 1403 753853

All prices are correct at time of going to print, but may be subject to change, in the unlikely event of a product price or description being incorrect we will inform the individual as soon as possible.

We have endeavoured to represent as closely as possible the products we offer using current photographic technology.

However, we cannot be held liable for printing errors.  In addition, due to the nature of the natural materials used in the manufacture of the majority of our products, some slight variations in actual goods may occur.

Other ways to order

By telephone +44 (0) 1403 753853, call between 10am & 5pm Mon-Fri GMT.


By fax +44 (0)1403 753853 anytime.  Please provide all the necessary information (including your signature) plus a daytime contact number in case we have any queries.

By post to:
Hairtec, Unit 5, The Little Barn, Alfold Business Centre, Loxwood Road, Alfold, Surrey, GU6 8HP

Please make any cheques made payable to “Hairtec”. 

Please note we are unable to despatch goods prior to a cheque clearing so your order may take a little longer.  Do not send any bank notes or coins. On the Internet – our website is www.hairtec.com .

E-mail: info@hairtec.com