How do I purchase goods? | Accepted payment | Is my transaction secure? | What if I have problems ordering? | What if I do not receive my goods? | When is my credit card debited? |
| What happens if my card authorisation fails? |
| What risks are involved in buying online? | Stock levels | Policies |

How To Purchase Goods

We have made buying from Hairtec as simple as possible. Our shopping basket will store items you have placed within it for up to four hours. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'show order' section.

You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details if the shop has online authorisation. From within the order processing page you can become a clubishop member - by doing this you will be entitled to various promotions that we run. It also enables us to store your personal information to assist you when checking out. This information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.

Accepted Payment

Paying online is simple, we accept Mastercard, Visa and Switch debit cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment – this will usually be by cheque or postal order. Please make cheques payable to:

R.Borgs
Stone Lodge
1 Strippy Close
Evercreech
Somerset
BA4 6LH
01749 838666

Is my transaction secure?

Every on-line transaction made within Hairtc is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within What-about-your-hair than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you.

Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet. We have employed the services of one of the countries’ leading security experts who regularly monitors and updates our systems.

R.Borgs
Stone Lodge
1 Strippy Close
Evercreech
Somerset
BA4 6LH
01749 838666

What if I have problems ordering?

Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location.
To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call our hotline number and report the fault to us. We will assist you if we can.

What if I do not receive my goods?

Please wait 7 days if you are in the UK or 10 days if you are overseas. If you do not receive your goods after this period of time, please contact us on +44(0)1403 753853 or e-mail us on info@hairtec.com with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.

When is my credit card debited?

Your card will normally be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

What risks are involved in buying online?

All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

Stock Levels

Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account.

Prices are subject to change without notice.

Returns Policy

We guarantee all of our products to be free of defects for 7 days. If you receive a defective product, please email us at info@hairtec.com to arange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging at your own cost. Please consult our contact details for the return address.

Acknowledgement of Orders

We will acknowledge all orders by e-mail.

Privacy Policy

We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.

The terms and conditions do not affect your statutory rights as a consumer.

Cookies

This website uses cookies so that we can provide you with the best user experience. Without some of these cookies, the website simply would not work. Other cookies perform functions like recognising you each time you visit the site or helping our team to understand which parts of the site you find most interesting and useful.

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